Crisis Management

Facing the Unimaginable: We’re here to help

Crisis Management Support

If you or a loved one ever face kidnapping, extortion, stalking, child abduction, home invasion, carjacking, hijacking, air/road rage, or cyberbullying — now you have a place to turn. As a Chubb PRS policyholder, you have access to 24/7/365 global telephone consultation provided by XG Consultants Group.

XG Consultants Group offers Chubb PRS policyholders up to three hours of consultation per policy term at no additional cost to the policyholder. After the initial three hours, policyholders can continue to work with XG Consultants at an hourly rate payable directly by the policyholder.

For immediate assistance please call 1-888-210-1248 to connect with an experienced former law enforcement and military professional. They can guide you on prevention measures, best practices, and immediate response steps for the following threats:

Potential Threats

Kidnap and Ransom

Someone, known or unknown to you, takes and holds a person against their will, with a demand for payment or concessions to secure their release.

Extortion

Someone, known or unknown to you, forces you to give money or valuables by threatening harm, exposure, or damage to your reputation.

Stalking

Repeated unwanted attention or following, either by someone known or unknown to you, that makes you feel unsafe or threatened, in-person or online.

Child Abduction

A child is taken or kept from their legal guardians without permission, either by a parent, guardian, or by strangers.

Home Invasion

A break-in where someone enters your home while you are present, usually with the intent to steal or cause harm.

Carjacking

Someone forcibly takes your vehicle while you are in it, often using threats or weapons.

Hijacking

Someone takes control of a vehicle, plane, or boat by force, often to demand concessions or to commit further crimes.

Air Rage & Road Rage

Aggressive or violent behavior by a passenger or passengers during a flight or on the road that disrupts both your safety and comfort.

Cyber Bullying

Harassment or threats made online or through electronic devices, often targeting minors, causing fear, stress, or harm to someone or their reputation.

Travel Safety Consultation

Travel briefing, assessments and crisis support guidance during or while planning local and international travel.

For life threatening emergencies and active threats, please contact your local emergency services immediately.

Request a Consultation

The referenced services are provided by XG Consultants Group, a third-party vendor not affiliated with Chubb. The fact that offers and potential discounts may be made available by this third-party vendor is not an indication that insurance coverage is available under any Chubb policy for any particular incident. Discounts on products and services offered by the vendor are available only to Chubb policyholders with current in-force policies and are subject to applicable insurance laws. For products and services provided, the policyholder and third-party vendor would enter into a vendor relationship directly. Chubb will not be involved in the policyholder’s decision to purchase services and has no responsibility for services that may be provided. Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at www.chubb.com. Insurance provided by ACE American Insurance Company (Whitehouse Station, NJ) and its U.S. based Chubb underwriting company affiliates.