Chubb (Crisis Management)

Chubb Crisis Management

Tier I & Tier II

Tier I: Kidnap & Ransom

Extortion

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Stalking

Child Abduction

Carjacking

Air Rage/Road Rage

Hijacking

Cyber Bullying

In consultation with the Insured, we will deploy to the site of your incident.
We will be available to meet with the Insured.
We will evaluate the security arrangements of other individuals at risk and determine the need for and positioning of security personnel.
In consultation with the Insured, we will deploy protective personnel as necessary.
If a kidnapping is confirmed, we will direct clients to the appropriate Federal law enforcement divisions for assistance
If a negotiator has been designated by the kidnappers, XGCG will guide and direct Chubb Insureds to the appropriate parties.
XG will communicate findings and recommendations to the client in a timely manner telephonically.
In addition, XGCG will provide a complete expert ala cart risk assessment and our Executive Protection Services for any Chubb client that is traveling internationally.

Tier II : Global Security Assistance & Assessment

This service provides security assistance to access Regional Security Professionals (RSP) with regional expertise that can assist in the following:

Detailed “Global Travel Assessment” prior to traveling to a specific destination or region.
Discrete and Confidential Executive Protection teams with either former law enforcement, intelligence or military personnel that have operational experience.
Boots on the ground teams in the destination of travel that have cultural awareness and are proficient in the dominant languages of the region.
In the event of a crisis, team is able to professionally assist in leads and coordination with local authorities.

Crisis Management Guidelines:
Client Workflow & What to Expect

Steps in managing a crisis:

Chubb Client Support Toll Free # 1-888-210-1248. (Service is 24/7)
Client will be directed to a phone specialist, who will arrange a direct connection to a trained security specialist.
Once connected to the trained security specialist, a full consultation will be conducted on the crisis at hand.
Consultation will last up to 2 hours being tailored to best practices in all categories being offered by XG.
If case/matter is deemed an “emergency” and high risk/serious, client will be immediately directed to appropriate law enforcement agency.
If assistance is needed beyond 2 hours or requires a higher level of detail/assistance, XG will form an escalated and direct proposal w/ client.
If case is deemed to require further assistance from Chubb claim adjuster, client will be directed to Chubb claims department: # 1-866-324-8222